Returns & Exchanges
TOM FORD BEAUTY offers complimentary returns within 30 days of purchase for items in their original, unopened condition. We strive to ensure your complete satisfaction with every signature fragrance and cosmetic selection.
Initiate Your Return
Visit our online returns portal and enter your order number and billing zip code to start the process.
Print Prepaid Label
Select the items you wish to return and download the complimentary prepaid shipping label provided by our concierge.
Package Securely
Place the items in their original packaging, ensuring all protective seals are intact, and affix the return shipping label to the outside of the box.
Ship and Track
Drop off your package at any authorized carrier location; your refund will be processed to the original payment method within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing